Terms and Conditions
This accommodation contract is with DKollection Ltd, trading as DKollection.
Preston Park House, South Road, Brighton, East Sussex, United Kingdom, BN1 6SB
Contact details: +44 7425 851305
Email: enquiries@dkollection.com
Introduction - Where we refer to “You” in these booking terms and conditions, this means the person responsible for making the accommodation booking, otherwise referred to as the “lead party member”, all persons named on the booking (including anyone who is added or substituted at a later date) and any one of them, as applicable. The lead party member must be aged 18 years or over at the time of booking and should occupy the booked accommodation for the duration of the rental period. The lead party member is responsible for the administration of, and correspondence in regard to, the booking and warrants that they have the authority to make the booking (and any amendments and/or cancellations) on behalf of all the persons named on the booking. In making the booking, the lead party member is regarded as having read, understood, and agreed to the booking conditions on behalf of themselves and everyone else on the booking. The lead party member shall also be liable for:
(i) the full payment of any deposits and balances.
(ii) the payment of any amendment fees or cancellation charges.
(iii) confirming the details of all the persons named in the booking to us.
(iv) passing on to all persons on the booking any and all information issued by us including, without limitation, our booking confirmation invoices and these booking conditions; and
(v) the conduct of the persons on the booking (see also below the sections entitled “Security Deposits” and “Warning Violation Notice / Eviction Notice”).Where we refer to “We”, “Us” or “Our” in these booking terms and conditions, this means DKollection Ltd, Preston Park House, South Road, Brighton, East Sussex, United Kingdom, BN1 6SBWhere we refer to the sale of accommodation, acting as the principal accommodation provider, we mean the booking of accommodation where you enter into a contract with us and where we will be liable to you for the provision of that accommodation, in accordance with the “Our Liability to You” section of these booking conditions. Bookings made for accommodation-only will not benefit from the rights applying to package holidays under the Package Travel and Linked Travel Arrangements Regulations 2018.
(1) Your Accommodation Contract - When you make an accommodation booking, you guarantee that you have the authority to accept, and do accept, on behalf of your party these booking terms and conditions. A contract will exist following payment of the required deposit/balance and as soon as we issue our Confirmation Invoice. The entire contract between you and us will be evidenced by the confirmation invoice, these booking conditions, and any and all information that we provide to you in regard to your booking. We reserve the right not to accept your booking at any time up until we have issued a confirmation invoice to you, and, in this event, we will refund any deposit(s) that you have paid to us. It is important that you check the confirmation invoice carefully and advise us immediately of any incorrect or incomplete information. After making a booking on our website, you will automatically receive a Booking Confirmation detailing all. The contract is made on the basis of these booking terms and conditions, which are governed by English/Welsh Law and both you and we agree to submit to the jurisdiction of the English/Welsh Courts at all times.
(2) Travel Insurance - It is a condition of booking that you purchase a comprehensive travel insurance policy either before or as soon as your booking is confirmed. This insurance should, as a minimum, provide full Covid-19 cover, protect you for cancellation charges, curtailment/repatriation expenses, medical expenses (including for pre-existing medical conditions), loss/theft of personal possessions and documents, and personal liability. You shall be liable for any costs, damage, loss or other expense incurred by us arising from or in connection with your not taking out a comprehensive travel insurance policy at the time of booking.
(3) Serviced Accommodation - Your accommodation will be serviced as described on our website and in your booking confirmation. However, the basic service that is provided in the initial costs are: Housekeeping and maintenance from 8:00 am - 4:00 pm. Private Celebrity Chefs are included for 12 hours per day, up to 20 guests, with 3 meals per-day and breaks in-between. Should you require additional service outside of the above hours these will be payable, and you can book these in advance by contacting our enquiries team.
(3.1) Disabilities and Medical Conditions - If you or any member of your booking has any specific medical condition, disability or reduced mobility which may affect your chosen arrangements then you should provide us with full details at the time of booking and before we issue a booking confirmation to you, so that we can advise as to the suitability or otherwise of such arrangements. The lead name on the booking must also promptly update us of any changes that may occur after booking, but prior to departure. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to inform you of this.
(3.2) Passport, Visa, Immigration and Health Requirements - It is your responsibility to check and comply with any travel, passport, visa, entry, health, vaccination, testing and immigration requirements applicable to your booking. Requirements change on a regular basis, and you must therefore continually check and monitor the requirements up to your date of return, both in regard to the countries to which you are travelling to or through. We do not accept any responsibility or liability if any member of your booking cannot travel because they have not complied with any travel, passport, visa, vaccination, testing or immigration requirements or are not in possession of necessary travel documentation (including, but not limited to, vaccination certificates, testing kits and any other required documentation).Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year from date of issue, you should check with the embassy of the country you are visiting.
(4) Groceries and Fees: A standard service fee of 35% is applied to the total cost of groceries purchased for guests' stays. This fee covers the cost of shopping services, including petrol and shopper time.
(4.1) Additional Shopping Trips: One initial shopping trip is included in the service fee. Any additional shopping trips beyond the initial trip will incur an extra fee of $100 per trip, plus applicable charges to cover petrol and shopper time. Guests should be aware of the additional charges associated with repeated shopping trips. To minimise these charges, guests are encouraged to provide comprehensive preference sheets prior to their stay. Guests will be reminded after the first shopping trip that any subsequent requests for additional items will incur an extra charge.
(5) The Price You Pay -
When you make your booking, you must pay a deposit (by debit card, credit card or bank transfer), or, if the date of booking is within 12 weeks of your departure date, the full price of the booked arrangements. Where a deposit is paid at the time of booking, the balance of the price of your arrangements must be paid 12 weeks before your departure date. Balance reminders will be sent to the email address provided by you at the time of booking (please check your junk/spam folders), however it is your responsibility to pay on time. If the deposit and/or balance is not paid on time, we reserve the right to cancel your booking and retain your deposit as a contribution towards the cancellation charges payable.
(5.1) Security Deposits - A security deposit of $2500 will be payable seven days prior to the start date of your booking. The deposit will be refunded, usually within 7 days but no later than twenty-eight days after your departure from the accommodation, less any charges reasonably payable to the accommodation supplier for damages, excessive cleaning, or other costs. Where the value of any damage exceeds $2500, we will reserve the right to require payment to the value over and above $100 per incident.
(6) Villa Occupancy and Occupancy Levels - Please note that your holiday booking is valid for the persons listed on your confirmation invoice/documentation. Adding persons after the point of booking will be treated as booking amendments and will incur a $100 per person amendment fee. The villa is available for use only by the persons listed on the Confirmation Invoice. Exceeding the contracted number of occupants using the villa for any period of time, without prior written agreement from us, will result in the charging of an over-occupancy fee of $5000.00. You will be required to provide us with postal addresses and passport details for all individuals travelling, to comply with overseas local laws and regulations, within 7 days of booking. We welcome same-sex couples and events for all occasion.
(6.1) Pets and Smoking - Pets are permitted with prior approval and requires a fee of $250 per animal. Smoking is allowed in all outside area excluding beach as this is a public area.
(7) If You Change Your Booking - If, after our Confirmation Invoice has been issued, you wish to change your arrangements in any way (for example your chosen accommodation or booking commencement date), we will do our utmost to make these changes but it may not always be possible. Any requests for changes must be made by the lead party member in writing and the effective date will be upon receipt of such notification. We will not accept any instruction to either change or cancel bookings from any other member of your party. You should be aware that accommodation costs may increase the closer to the booking commencement date that changes are made, so you should contact us as soon as possible. Changes to your chosen accommodation or booking dates made less than 12 weeks whereby we can accommodate, this will incur an administration charge of $500 plus any additional price differences. In the event we are unable to accommodate the changes we will treat this as a cancellation and the total cost will be non-refundable. Changes to your chosen accommodation/arrangements made more than 12 weeks before the originally booked commencement date will incur an administration charge of $500, plus any additional price difference. If we are unable to change your booking, then a 100% refund will apply.
(8) If You Cancel Your Booking - You, or any member of your party, may cancel your/their arrangements at any time. Written notification from the lead party member must be received by us before any cancellation will be processed and the effective date will be the date on which the notification is received. As we incur costs for cancelling arrangements, you are required to pay the applicable cancellation charges up to the maximum shown. Where any cancellation charge amounts to less than the deposit that has been paid, the full amount of the deposit will be retained.
(9) If We Change or Cancel Your Booking - It is unlikely that we will have to make any changes to your arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them as soon as they become available. We also reserve the right in some circumstances to cancel your arrangements. However, we will not cancel your arrangements less than 12 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked arrangements, we will offer you an equivalent alternative. If an equivalent alternative isn't available, you can have a refund of all monies paid for the changed arrangements except in cases of force majeure where you will be offered a credit voucher. Force Majeure: - Except where otherwise expressly stated in these booking conditions we will not be liable for any damage, loss, costs or other expenses incurred by you - or pay you compensation - where the performance or prompt performance of our contractual obligations to you are prevented, or affected by, or you otherwise suffer any damage, loss or expense of any nature, as a result of unavoidable and extraordinary events. Unavoidable and extraordinary events are events that neither we nor the suppliers of any service(s) in question could, even with all due care, foresee or avoid. Such events include, without limitation, war (whether actual or threatened), civil unrest, riot, strife, terrorist activity and/or its consequences or the threat of such activity, health risks, infectious disease, epidemics and pandemics and government measures to combat such outbreaks, riot, the act of any government or other national or local authority or the act of any airport, port or river authorities, unforeseeable technical problems with transport, airport, port or airspace closure restriction or congestion; flight or other travel restrictions imposed by any government, regulatory authority or other third party; industrial dispute, sanctions, lock closure, natural or nuclear disaster, fire, flood, adverse weather conditions, volcanic eruption, chemical or biological disaster, consequences of Brexit and all similar events outside our or the concerned supplier’s control.
(10) If You Have a Complaint During the Holiday - If any issues arise during your stay, please liaise directly with our property manager who will be able to assist you.
(10.1) What Happens to Complaints After the Holiday - If you have a complaint post your holiday, please contact us directly and we can assist you further.
(11) Our Liability to You - we accept responsibility for ensuring that the accommodation arrangements you book with us are supplied as described in this website. If any part of your accommodation arrangements is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of the arrangements. We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your accommodation arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law. In all circumstances you should maintain the same level of diligence and care as you would at home with regard to your personal safety. Services and/or activities contracted by you with local (or other) suppliers directly are outside the scope of our liability to you and we will not be liable in the event that you are found to have put yourself at risk, been negligent, been under the influence of alcohol or any other substances, or otherwise behaved in an inappropriate or reckless manner. Some services within, or in the vicinity of, your accommodation may not be provided directly by the accommodation owner/supplier and, as such, neither we nor the accommodation owner/supplier will be liable for the provision of such services (e.g. water sports, sunbeds, vendors, beach massages, etc.)We will have no liability for the criminal acts of local suppliers, our-sub-contractors, their employees, sub-contractors or agents. In all circumstances where we have a liability to you, this will be limited to twice the price of villa-only arrangements (excluding cases of personal injury/death, damage caused intentionally or with negligence, or where we are not entitled to limit any liability by law).
(12) Privacy Policy - The website accessible at the URL https://www.dkollection.com/ (hereinafter the “Website”) is published by the company DKollection, a society par actions simplified, with a share capital of € register in the T&C’s & Capital, whose registered office is located at Preston Park House, South Road Brighton, United Kingdom, BN1 6SB.The persons who can access the Website are referred to as “Users”.
COLLECTION OF PERSONAL DATA
DKollection is required to collect and process, on its own behalf, the User’s personal data which (i) have been communicated to it by the User following the sending of a collection form available on the Website, (ii) subsequently in the context of its various exchanges with DKollection and (iii) though the mere use of the Website provided a valid consent has been given by the User. DKollection will not process any personal data other than those described in this privacy policy (hereinafter the “Privacy Policy”) without the express consent of the User.
LEGAL BASIS FOR PROCESSING
In accordance with the applicable legislation on the protection of personal, the processing of personal data implemented by DKollection is based on one of the following legal bases.
The performance of the contractual relations of DKollection with the Users
In order to use the Website and benefit from the services it offers, Users must accept the general terms and conditions available at https://www.dkollection.com/terms-and-conditionsThese documents formalize a contractual relationship between each of the Users and DKollection. The personal data collected and processed by DKollection in this context are necessary for the performance of these contracts, the purposes of which are specified in Article 4 – “Purposes of the processing” hereunder.
User’ consent
When Users browse the Website, DKollection may read and/or write trackers on their device (e.g., computer, mobile device). Before installing cookies on the User’s device, DKollection collects the User’s consent through a “cookie banner”.
Compliance with a legal obligation to which DKollection is subject.
The processing of User’s personal data implemented by DKollection may be imposed by a legal obligation (e.g., Decree No. 2011-219 of February 2011 on the retention of the data identifying any person who has contributed to the creation of online content).
Legitimate interest of DKollection
DKollection may have a legitimate interest authorizing it to collect and process the personal data of Users who visit the Website (e.g., implementation of commercial prospecting operations with its prospects). In this context, DKollection ensures that the processing implemented is necessary for the achievement of its legitimate interest and that it does not infringe the interests and fundamental rights of Users.
CATEGORIES OF PERSONAL DATA COLLECTED AND PROCESSED
DKollection may collect, store and process the following categories of personal data:
DKollection does not collect any information relating to political opinions, morals, sexual orientation or genetic characteristics.
PURPOSE OF THE PROCESSING
The processing of User’s personal data by DKollection is necessary to enable it to accomplish the following purpose.
Processing for the purpose of online booking
Processing for the purpose of managing applications.
The processing of personal data of the User by DKollection is necessary if the User access the job application service:
Processing for the purpose of sending the newsletter and marketing communication.
Processing for the purpose of rights management
RIGHTS OF THE DATA SUBJECTS
Users have a right of access, modification, opposition, limitation, portability, rectification to define guidelines for the fate of their data after their death and deletion of their personal data, the latter being subject to compliance with the following rules:
For the purpose of the right to data portability, the information requested by the User will be provided to him/her in electronic form, unless expressly requested otherwise. With regard to the right to the deletion of the User's personal data, this will not be applicable in cases where the processing is implemented to meet a legal obligation.
DATA RETENTION
The User’s personal data in relation to a request for information on the services offered by DKollection (e.g., name, surname, email address) are kept for a period of three (3) years from their collection. The statistical data of audience measurements are not kept for a period longer than thirteen (13) months. In the event of litigation, all information, documents, and exhibits containing the User’s personal data tending to establish the disputed facts may be kept for the duration of the proceedings, including for a period longer than those indicated above. Some data may be archived beyond the periods provided for the needs of research, the establishment and prosecution of criminal offenses for the sole purpose of providing the judicial authority with these data as necessary. Archiving implies that these data are anonymized and can no longer be consulted online but are extracted and stored on an independent and secure support.
DATA RECIPIENT
The User’s personal data collected and processed by DKollection are communicated to the following recipients for the sole purpose described above.
Internal services of DKollection
DKollection shares Users’ Personal Data with its internal departments, solely for the purpose defined in Article 4 above for which they are authorized. The members of the internal department who process Users’ personal data are subject to an obligation of confidentiality regarding such data.
Affiliates of DKollection
DKollection shares Users’ personal data with its affiliates, strictly for the purpose of:
In accordance with European and French legislation on the protection of personal data (European Regulation No. 2016/679 of April 27, 2016, on the protection of personal data, and the French Data Protection Act No. 78-17 of January 6, 1978), the subsidiaries of the DKollection process User’s personal data.
Third party suppliers and service providers
DKollection may transfer temporarily and securely to third parties some of the User’s personal data when necessary:
As such, when the third party concerned is located outside the European Union, or in a country that does not have adequate regulation within the meaning of the GDPR, DKollection provides a framework for its contractual relationship with third party by implementing an appropriate contractual arrangement.
Administrative and judicial authorities
Only in cases where such disclosure is required by a legal obligation, DKollection will disclose user’s personal data to the administrative or judicial authorities that require it.
COOKIES
DKollection also uses web analytics cookies to better understand User behaviour. These tools collect information and generate reports on Website usage statistics without Users necessarily being personally identified by the third party providing the cookie (e.g., Google).In addition to generating reports on Website usage statistics, these audience analysis cookies also make it possible, in combination with certain other advertising cookies (placed by third-party website and/or content when accessed by the User), to display more relevant ads on the Website.
Refusing cookies
Each User has the possibility of refusing cookies by configuring their Internet browser:
Partners
The following partners may use cookies:
STATISTICAL USE OF ANONYMOUS DATA
As part of its activity, DKollection collects, processes and stores statistical data relating to the use of the Website and relating to the activities of Users. This utilization data which may be transmitted to third parties, is anonymous and does not allow for the identification of Users, even indirectly.
MODIFICATION OF THE PRIVACY POLICY
DKollection has the right to make, at any time, any changes to the Privacy Policy that it deems necessary and useful. In case of modification of the Privacy Policy, DKollection undertakes to make the User accept the new Privacy Policy again when the User accesses the Website. The Privacy Policy will also be accessible by the User on the Website.
(13) Warning Violation Notice / Eviction Notice - We are delighted that the majority of our customers respect the villas they are staying in, the neighbours who surround them and the local laws of the country they are holidaying in. As such, you are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our reasonable opinion or in the reasonable opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any third party (including being threatening or abusive, upsetting, annoying or disturbing any other traveller, our staff, the supplier’s staff or agents or putting any of them in danger) or damage to property, we reserve the right to consider your booking to have been cancelled by you with immediate effect. In this event our liability to you will cease and you and the people on your booking will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or the people on your booking and will not be liable for any damage, loss, refunds expenses, or other costs incurred by you as a result, including, but not limited to, any return travel arrangements, the costs of cleaning, repairing or replacing property lost, damaged or destroyed by you and compensating any staff or agents affected by your actions. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation owner or supplier concerned for the cost of the damage before the end of your stay (if the cost has been established by then) or as soon as it has been established (if later). You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation owner, supplier or any third party as a result. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking or with us.
(14) Violation and Eviction Notice Procedure - If we or the relevant local supplier receive a complaint regarding the conduct of you or any member of your party, this will be investigated in the first instance. If, in our or the supplier’s considered opinion, the complaint has foundation, the following will occur:1) Where appropriate, a Violation Warning Notice detailing the complaint, date and time will be issued requesting the cessation of the conduct complained of and confirming that eviction may result should it not happen.2) If we or the relevant supplier are forced to attend the property for a second time or, the complaint/behaviour is serious enough to warrant an immediate eviction, an Eviction Notice will be issued, which will have the effect of terminating the contract. Where eviction and the termination of the contract occurs, neither we nor the supplier will have any responsibility/liability for any costs incurred by you and/or any member of your party as a result.
Last modified (April 24th, 2024)